Compliance

At Southwestern Investor Group, we adhere to the highest standards of compliance and professionalism in seeking resolution with consumers of their past due accounts. Our approach, while not unique, is genuine and it permeates the entire organization. Our approach is to have empathy for the consumer’s situation and we attempt to collaborate with them to attain a mutually beneficial result.

Southwestern Investor Group

Corporate Level

  • All appropriate licensing and bonding required in all jurisdictions
  • Hardened and secure technology infrastructure with documented processes for management of consumer information
  • Errors & Omissions and Data Breach insurance coverage
  • DBA Certified with appropriate compliance disclosures and transparency
  • A Rated with the Better Business Bureau (BBB)

Operational Level

  • 100% call recording
  • FDCPA and HIPAA certifications of all personnel
  • Small team concept with dedicated management and strong sense of accountability
  • Documented complaint resolution process
  • Proactive approach to engaging the consumer
  • Southwestern Investor Group is privately held, managed by the investing partners. Compliance is not delegated to a project team or a committee. It is central to all aspects of our operation, and we welcome you to visit our operation center and see for yourself.

Build Your Revenue Stream

Whether you are a small medical service provider, finance company, retailer, or large issuer, revenue drives your business. We have found that many times, on the back end of the A/R cycle companies lack the expertise or wherewithal when trying to recover their delinquent A/R, minimizing revenue. Sometimes, placing the account with a collection agency works well but that also takes another layer of oversight to ensure that they are following your expectations and are compliant. That is where Southwestern Investor Group comes in. We partner with our clients for one time bulk debt sales and ongoing "flow" sales often at a purchase price better then what your net recovery rate at a collection agency would be. Our clients enjoy a new source of steady, predictable revenue where there was none before.

Contact us today to find out how we can help you build your revenue